Refund and Cancellation Policy

1. Regular Sessions (24-48 Hour Response)

Cancellation

Full Refund: Cancel more than 24 hours before your scheduled session start time for a full, no-questions-asked refund.

Reschedule: Cancel within 24 hours before your session for a one-time reschedule at no additional cost. No refund issued.

No-Show: If you fail to appear for your scheduled session, the charge is non-refundable. We reserve the right to reschedule within 7 days at our sole discretion.

2. Expedited Sessions (15-Minute Response)

Cancellation

Full Refund: Cancel more than 15 minutes before your scheduled session start time for a full refund.

Reschedule: Cancel within 15 minutes before your session for a one-time reschedule at no additional cost. No refund issued.

No-Show: If you fail to appear for your scheduled session, the charge is non-refundable. No reschedule permitted without written approval.

3. Initial Audit Sessions ($150)

One-Time Only: The Initial IT Audit is available once per customer account. No refunds are issued for initial audits regardless of timing.

Cancellation: Cancel more than 48 hours before the audit for a full refund and account credit toward future sessions.

Reschedule: Cancel within 48 hours for a reschedule within 14 days.

4. Partial Session Refunds

Technical Issues from Our Side: If we experience technical problems preventing session delivery (connection issues, missing expert), you are entitled to a full refund or reschedule.

Early Completion: If we resolve your issue in less than the booked duration, no partial refunds are issued. You receive full value for expedited resolution.

Client-Initiated Early Termination: If you end the session early by choice, no refund is issued.

5. Unsatisfactory Results

No Guarantee: We do not guarantee specific outcomes or complete resolution of issues. Services are provided as advisory and consultative.

Good Faith Effort: Our experts provide their best effort and recommendations. Refunds are not issued based on unsatisfactory results or outcomes.

Follow-Up Support: If you need additional help, book a follow-up session at standard rates.

6. How to Request a Refund

Eligibility Check: Verify your cancellation meets our refund policy requirements.

Submit Request: Email support@paysprint.io with:

• Session booking confirmation or reference number
• Your email address
• Reason for cancellation
• Preferred refund method (original payment method or account credit)

Processing Time: Refund requests must be submitted within 7 days of the transaction. Refunds are processed within 5-10 business days.

7. Refund Methods

Original Payment Method: Refunds are returned to the card or payment method used for the original transaction.

Account Credit: Choose to receive refunds as account credit redeemable toward future sessions.

Processing Delays: Your bank or payment provider may take 3-5 additional business days to process the refund.

8. Non-Refundable Scenarios

• No-shows or cancellations within the minimum notice period
• Sessions completed as scheduled
• Refund requests submitted more than 7 days after transaction
• Unsatisfactory results or outcomes (services provided as advisory)
• Account suspension due to policy violation
• Fraudulent or disputed chargebacks

9. Duplicate Charges

If you notice a duplicate charge or billing error, contact us immediately at support@paysprint.io with your transaction details.

We will investigate and issue a refund within 5 business days if a duplicate charge is confirmed.

10. Chargebacks and Disputes

If you dispute a charge with your bank or payment provider (chargeback), we will:

• Investigate the dispute
• Provide documentation of the service delivery
• Escalate through proper dispute resolution channels

Chargebacks incur fees and may result in account suspension. We encourage contacting us directly to resolve billing issues.

11. Special Circumstances

Emergency Cancellations: We understand emergencies happen. Contact us immediately if you need to cancel due to urgent circumstances.

Medical or Personal Reasons: We may grant exceptions on a case-by-case basis with documentation.

System Outages: If our systems go down preventing your session, we offer a full refund or reschedule at no cost.

12. Appeals and Disputes

If you disagree with a refund decision, you may appeal within 7 days by contacting support@paysprint.io with supporting documentation.

A supervisor will review your case and respond within 5 business days.

13. Changes to This Policy

We may update this policy. Changes will be posted with an updated date. Existing bookings continue under the policy in effect at time of purchase.

14. Contact and Support

Questions: support@paysprint.io

Refund Requests: support@paysprint.io