Services & Pricing
Expert support, priced per session
Book the help you need, when you need it. All sessions are remote, recorded, and include written documentation. Start with a free audit to identify your needs.
A thorough evaluation of your current IT infrastructure, workflows, and pain points. This audit identifies areas for improvement and creates a personalized support plan.
Choose Your Response Time
All sessions available with two scheduling options based on urgency.
Support Session Types
Book sessions as needed after your audit. All remote via video call. Prices: Regular / Expedited.
One-on-one remote support for everyday IT issues including software problems, system errors, performance issues, email configuration, and general computer troubleshooting.
Expert help with network issues including WiFi problems, slow internet, router configuration, VPN setup, network security, and connectivity troubleshooting for home or office networks.
One-on-one sessions with experienced developers for code debugging, architecture guidance, technology selection, deployment help, and development best practices across web, mobile, and backend technologies.
Expert assistance with server setup, cloud infrastructure (AWS, GCP, Azure), database configuration, deployment pipelines, containerization, and general DevOps challenges.
Comprehensive security reviews including vulnerability assessment, security hardening, compliance guidance, incident response assistance, and implementation of security best practices for businesses of all sizes.
Expert guidance on cloud architecture design, CI/CD pipeline implementation, infrastructure as code, container orchestration, and DevOps best practices for modern software teams.
How It Works
Simple, transparent process
Book Your Audit
Start with a 60-minute audit ($150) where we assess your needs and create a personalized support plan.
Book Sessions
Schedule support sessions as needed. Choose the session type and duration that fits your issue.
Get Expert Help
Join your remote session. We solve your problem in real-time while you watch and learn.
Get Documentation
Receive a recording and written summary of your session, plus follow-up email support.
Policies & Guarantees
Payment
Payment is collected at the time of booking. We accept all major credit cards, debit cards, and PayPal. All prices are in USD. You will receive an invoice via email immediately after payment.
Cancellation & Refunds
Regular sessions: Full refund if cancelled 24+ hours before your scheduled session. Cancellations within 24 hours may be rescheduled once. Expedited sessions: Full refund if cancelled 15+ minutes before. Cancellations within 15 minutes may be rescheduled once. No-shows are non-refundable but may be rescheduled within 7 days at our discretion.
Satisfaction Guarantee
If you are not satisfied with your session, contact us within 24 hours with specific feedback. We will either schedule a complimentary follow-up session or provide a partial refund at our discretion.
Session Extensions
If your issue requires more time, we will inform you before the session ends. You may choose to extend (billed at the same per-minute rate), schedule a follow-up, or end the session. You are never charged without explicit approval.
Ready to get started?
Book your Initial IT Audit to identify your needs and create a personalized support plan.