IT Support Session
General computer and software troubleshooting
IT Support Sessions provide hands-on, remote assistance for your everyday technology problems. Whether you are dealing with slow computer performance, software crashes, email configuration issues, printer problems, or general system errors, our technicians connect to your device and resolve issues in real-time. Each session is conducted via secure remote desktop connection. You watch as our technician diagnoses and fixes the problem, and we explain what we are doing so you understand the solution. All sessions are recorded and sent to you for future reference. Sessions are billed in 30 or 60-minute increments. If your issue is resolved before the session ends, you may use the remaining time for other questions or minor tasks. If additional time is needed, you will be informed before any charges apply and can choose to extend or schedule a follow-up.
Initial IT Audit required first
Choose Your Scheduling Priority
We offer two scheduling options based on your urgency. Pick what works for your situation.
Pricing Options
Choose the session length that fits your needs. All sessions include full documentation and session recording. Prices shown are Regular / Expedited.
- 30-minute remote support session
- Single issue diagnosis and resolution
- Secure remote desktop connection
- Real-time explanation of work performed
- Session recording sent to your email
- Written summary of actions taken
- 60-minute remote support session
- Multiple issue diagnosis and resolution
- Secure remote desktop connection
- Real-time explanation of work performed
- Session recording sent to your email
- Written summary of actions taken
- Follow-up email support for 48 hours
What You Get
- Live, one-on-one remote support from a certified IT technician
- Secure remote desktop connection to your computer
- Real-time problem diagnosis and resolution
- Clear explanation of the issue and solution
- Full session recording for your records
- Written summary of all actions taken
- 48-hour follow-up email support (60-minute sessions)
How It Works
- 1Book your session and describe the issue you need help with
- 2Choose Regular (24-48hr) or Expedited (within 15 min) scheduling
- 3Receive a confirmation email with your session link and preparation steps
- 4Join the video call at your scheduled time
- 5Grant remote access so our technician can work on your system
- 6Watch as we diagnose and resolve your issue in real-time
- 7Receive your session recording and summary within 2 hours
Who This Is For
- Individuals experiencing computer problems
- Small business employees needing tech support
- Remote workers with home office IT issues
- Anyone without access to in-house IT help
- Non-technical users who need guided assistance
What's Not Included
To set clear expectations, the following are outside the scope of this session type:
- Hardware repair or replacement
- Software license purchases
- Data recovery services (available separately)
- On-site visits (remote only)
- Ongoing monitoring or maintenance
Cancellation & Refund Policy
Regular sessions: Full refund if cancelled 24+ hours before. Expedited sessions: Full refund if cancelled 2+ hours before. Cancellations within these windows may be rescheduled once. No-shows are non-refundable.
Frequently Asked Questions
Ready to book your session?
Need help now? Book Expedited. Can wait a day? Save with Regular scheduling.