Network Support Session
WiFi, connectivity, and network troubleshooting
Network Support Sessions address all your connectivity and networking challenges. Our network specialists help diagnose and resolve WiFi dead zones, slow internet speeds, router configuration issues, VPN setup, network security concerns, and device connectivity problems. During the session, we guide you through diagnostic steps, remotely access your router when possible, and implement solutions in real-time. For issues requiring physical adjustments (like router placement), we provide specific, actionable instructions you can follow during or after the session. We work with all major router brands and network equipment. Whether you are troubleshooting a home office setup or a small business network, our specialists have the expertise to identify issues and implement effective solutions.
Initial IT Audit required first
Choose Your Scheduling Priority
We offer two scheduling options based on your urgency. Pick what works for your situation.
Pricing Options
Choose the session length that fits your needs. All sessions include full documentation and session recording. Prices shown are Regular / Expedited.
- 30-minute remote consultation
- Single network issue diagnosis
- Router/modem remote configuration (if accessible)
- WiFi optimization for one area
- Session recording sent to your email
- Written instructions for any physical changes needed
- 60-minute remote consultation
- Comprehensive network diagnosis
- Router/modem configuration and optimization
- WiFi coverage assessment and recommendations
- VPN setup assistance
- Security review and hardening
- Session recording sent to your email
- Written network documentation
- 48-hour follow-up email support
What You Get
- Live consultation with a certified network specialist
- Remote router and modem configuration when possible
- WiFi optimization and troubleshooting
- VPN setup and configuration assistance
- Network security review and recommendations
- Clear instructions for any physical adjustments
- Session recording and written documentation
- 48-hour follow-up support (60-minute sessions)
How It Works
- 1Book your session and describe your network issues
- 2Choose Regular (24-48hr) or Expedited (within 15 min) scheduling based on urgency
- 3Receive preparation instructions including how to access your router admin panel
- 4Join the video call at your scheduled time
- 5Share your screen and follow our guided diagnostic process
- 6We remotely configure your network equipment when possible
- 7Receive documentation and any physical adjustment instructions
Who This Is For
- Home office workers with connectivity issues
- Small businesses without network administrators
- Anyone experiencing slow or unreliable internet
- Remote teams needing VPN configuration
- Households with WiFi coverage problems
- Businesses setting up new network equipment
What's Not Included
To set clear expectations, the following are outside the scope of this session type:
- Hardware purchases (routers, extenders, cables)
- ISP-level issues (we can help diagnose and guide ISP conversations)
- On-site visits (remote only)
- Enterprise-grade network design (contact us for projects)
- Running cables or physical installation
Cancellation & Refund Policy
Regular sessions: Full refund if cancelled 24+ hours before. Expedited sessions: Full refund if cancelled 2+ hours before. Cancellations within these windows may be rescheduled once. No-shows are non-refundable.
Frequently Asked Questions
Ready to book your session?
Need help now? Book Expedited. Can wait a day? Save with Regular scheduling.